The Participant Service NDIS Charter is based on five principles for our engagement with participants.
We are committed to offering service that is:
READY TO MAKE A COMPLAINT?
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Cross Care Australia Pty Ltd will contact you within 5 business days of receiving your complaint. The investigation of your complaint may take some time but we will endeavour to have it resolved within 10 business days and we will keep you informed of the progress of your complaint. Once our investigation is complete you will be contacted about our findings and you will have the opportunity to comment and provide feedback. You have the right to request a meeting with a senior member of management to discuss your concerns.
A complaint can be made to the NDIS Commission by: Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged. National Relay Service and ask for 1800 035 544.
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We want to hear your story. Get in touch with us and we can answer any questions.