Getting started

How the NDIS works

Am I eligible?

How do I apply?

Planning process

Creating your plan

Using your plan

Reviewing your plan and goals

The Participant Service NDIS Charter is based on five principles for our engagement with participants.
We are committed to offering service that is:

  • Transparent - We will make it easy to access and understand our information and decisions.
  • Responsive - We will respond to individual needs and circumstances.
  • Respectful - We will recognise your individual experience and acknowledge you are an expert in your own life.
  • Empowering - We will make it easy to access information and be supported by the NDIS to lead your life.
  • Connected - We will support you to access the services and supports you need.
  • The Participant Service Charter also tells you how you can contact us, make a complaint or provide feedback, and your rights
    if you do not agree with a decision we’ve made.


Let's talk about your options

Cross Care Australia Pty Ltd will contact you within 5 business days of receiving your complaint. The investigation of your complaint may take some time but we will endeavour to have it resolved within 10 business days and we will keep you informed of the progress of your complaint. Once our investigation is complete you will be contacted about our findings and you will have the opportunity to comment and provide feedback. You have the right to request a meeting with a senior member of management to discuss your concerns.

A complaint can be made to the NDIS Commission by: Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged. National Relay Service and ask for 1800 035 544.


We want to hear your story. Get in touch with us and we can answer any questions.