If you've got questions, we're here to help
Make an Inquiry
Cross Care Australia Pty Ltd
General Manager: Rev. Songho Sung
Mobile: 0432 692 591
Carer Manager: Mi Kyung Park
Mobile: 0433 794 710
Accommodation Manager : John Park
Mobile : 0430 455 740
Monday - Friday
8:30am - 5:30pm
Make a Complaint
Cross Care Australia Pty Ltd will contact you within 5 business days of receiving your complaint.
The investigation of your complaint may take some time but we will endeavour to have it resolved within 10 business days and we will keep you informed of the progress of your complaint.
Once our investigation is complete you will be contacted about our findings and you will have the opportunity to comment and provide feedback.
You have the right to request a meeting with a senior member of management to discuss your concerns.
A complaint can be made to the NDIS Commission by:
- 1800 035 544 (free call from landlines) or TTY 133 677.
Interpreters can be arranged.
- National Relay Service and ask for 1800 035 544.
Completing a complaint contact form.
Complaint & Feedback
At Your Side, we’re committed to providing the support and services that are important to you. Our focus will always be on offering a high standard of care and service choice and your feedback plays an important role. Thank you for taking the time to provide us with your valued feedback.